Withdrawal

If the client is a consumer as defined by the Austrian Consumer Protection Act and the purchase is a remote sales transaction, he can cancel the contract within 14 days without giving any reason. The cancellation period is 14 days from the day the contract is concluded. To exercise the right of withdrawal, the customer must inform Familie Reinisch GmbH by means of a written declaration stating their name, address, telephone number and the decision to cancel the contract. Deadlines are considered met if the customer sends the message to cancel the contract before the cancellation period expires.

If the customer withdraws from the contract, Familie Reinisch GmbH will refund all payments received from the customer, including delivery costs – with the exception of any additional costs that result from the customer having specified a different type of delivery other than that from Familie Reinisch GmbH’s customarily offered cost-effective standard delivery – promptly and at the latest within 14 days from the date on which Familie Reinisch GmbH received the notification of the cancellation of the contract. For this repayment, Familie Reinisch GmbH will utilise the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise with the customer; under no circumstances will Familie Reinisch GmbH charge fees for this repayment. Familie Reinisch GmbH can refuse to make repayment until it has received the goods in return or until the customer has provided evidence that he has returned the goods, whichever comes first.

The customer is obliged to return or hand over the goods promptly, and in any case within 14 days at the latest from the day on which he informs Familie Reinisch GmbH of the cancellation of this contract. The deadline is considered met if the customer sends the goods before the deadline of 14 days. The customer bears the direct costs of returning the goods. The customer has only to pay for any loss in value to the goods, if this loss in value is due to handling that is beyond what is necessary to examine & confirm the quality, characteristics and functionality of the goods.
The customer’s right of withdrawal does not apply in the case of contracts for goods that are made to customer specifications or are clearly tailored to personal needs, for goods that can spoil quickly or whose expiration date is quickly passed, for goods that are delivered sealed and for reasons of health protection or for reasons of hygiene are not suitable for return in the event that their seal has been removed after delivery, and for alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which could not be delivered earlier than 30 days after the contract was concluded, and their current value depends on fluctuations in the market over which the seller has no control, or for the delivery of beverages delivered by Familie Reinisch GmbH as part of frequent and regular journeys to the place of residence, temporary habitation or the workplace of the consumer.

Please refer to the following cancellation form:

– I / we (*) hereby rescind the contract concluded by myself/ourselves (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Ordered on (*) / received on (*):
– Name of customer(s)
– Address of customer(s)
– Signature of customer(s) (only for notification on paper) – date
(*) Delete where inapplicable

The completed cancellation form must be sent to:
Familie Reinisch GmbH, Im Weingarten 1, A-2523 Tattendorf, Tel.: +43225381423, Email: office@j-r.at