Payment and shipping
The prices offered for goods are gross prices in EURO and include all statutory taxes & duties for domestic deliveries. Glass and packaging are included, but special gift boxes and wooden presentation boxes from Familie Reinisch GmbH are expressly excluded.
Deliveries outside Austria may incur additional duties and/or taxes, including import or export taxes and excise duties, which may result in a modification of the gross prices quoted. Such duties and/or charges are to be borne by the customer in the respective statutory amount. Deliveries outside Austria can only be made if there are no legal or disproportionate logistical obstacles to the delivery.
The prices stated in catalogues, brochures, price lists etc. remain – unless expressly stated otherwise in individual cases – always non-binding. Prices are also non-binding for subsequent re-orders.
Prices are based upon costs incurred up to the time of the initial indication of price. If the costs change by the time an order is placed by the customer, Familie Reinisch GmbH is entitled to adjust sale prices accordingly. Binding prices will be displayed in the online shop of Familie Reinisch GmbH after correct selection and placement in the customer’s shopping cart.
The customer is responsible for all costs arising from shipment. Goods are customarily dispatched by DPD. The corresponding shipping costs will be communicated to the customer during the ordering process – immediately before the order is completed – and added to the total amount invoiced. In addition, shipping costs will be detailed under the terms of payment & delivery.
In all countries where Familie Reinisch GmbH does not offer delivery/shipping service and works with distribution partners, customers are served by the respective partner. Customers can find relevant addresses and contacts on the sales/marketing page of the Familie Reinisch GmbH website.
Delivery will take place from the location of Familie Reinisch GmbH to the delivery address specified by the customer. If Familie Reinisch GmbH is not able to deliver the ordered goods through no fault of its own, because a supplier of Familie Reinisch GmbH does not fulfil its contractual obligations, Familie Reinisch GmbH is entitled to withdraw from the customer’s order. In this case, the customer will be informed promptly that the product ordered is not available.
In the event that delivery to the customer is not immediately possible because the goods must once more be fabricated, the customer will be promptly notified of this by email or telephone.
If delivery to the customer is not possible at the time of parcel delivery because the customer is not present at the delivery address submitted, DPD will leave a parcel label with information on the attempted delivery, and the parcel will be re-staged for delivery. Three attempts at delivery will be made. After a third unsuccessful attempt, the package will be returned to Familie Reinisch GmbH.
Collectablity and retention of title
The purchase price is payable when the contract is concluded; at the latest when the goods are delivered. This also applies to partial deliveries in which the purchase price is to be paid for partial quantities delivered.
Familie Reinisch GmbH retains ownership of all goods until full payment of the purchase price is received, including any ancillary fees.
If the buyer is in arrears with payment or equivalent, Familie Reinisch GmbH can postpone fulfilment of its obligations until receipt of the arrears in payment or equivalent, claim an appropriate extension of the delivery period corresponding to the delay on the part of the customer, declare the entire or still unpaid purchase price due immediately (default) – this also applies if an instalment payment has been agreed upon with the consumer under the conditions of § 14 of the Austrian Consumer Protection Act or if a reasonable grace period has not been observed – or withdraw from the contract.
Interest on arrears is herewith quoted in the amount of 5%. In addition, a customer who is in arrears with his payments is also specifically obliged to reimburse Familie Reinisch GmbH for any pre-judicial and extrajudicial costs resulting from reminders & collections necessitated by his delinquency, as well as any attendant costs of legal representation. If the payment deadline is not met, any remunerations granted (discounts, rebates, etc.) will expire and the relevant amount will be invoiced.
The customer can pay the purchase price by credit card, via online banking (immediate transfer) or with PayPal.